Terms & Conditions

Travelation Purchase Terms & Conditions

Effective June 1, 2005

Welcome to Travelation! Access to and Use is subject to the acceptance of the Purchase Terms and Conditions as well as the Terms of Use of this website. By accessing, using or obtaining any content, products or services through this website, you agree to be bound by these terms. Please read the following Terms and Conditions carefully before completing your purchase through our website. If you do not accept all of these terms, then please do not use the website.


BOOKING REQUIREMENTS


  • ALL AIRLINE TICKETS ARE NON-REFUNDABLE, NON-CHANGEABLE AND NON-CANCELABLE.
  • Name changes are not permitted once the reservation has been confirmed.
  • Once a ticket is issued, it may not be reassigned to a different passenger or airline.
  • We require up to 72 hours to process all airline tickets.
  • Meal and seat preferences will be sent to the airline, but cannot be guaranteed.
  • Seats for all passengers will be selected automatically based on the best seats available and adjacent to the primary passenger, if possible.
  • As airlines continuously update their fares, fares are subject to change and are not guaranteed until purchased.
  • A valid phone number and email address is required to secure your booking.
  • The current maximum number of tickets per transaction is nine. Purchasing more than nine tickets begins a new transaction with its own fees.
  • The name on each ticket must match a valid photo ID shown at the airport.
  • The customer is responsible to have all valid travel documents for overseas flights, such as: passport, visa, inoculation record, etc.

TAXES CHARGES AND FEES


  • Charges to your credit card may appear in the name of the airline involved, one of their service providers or one of our participating consolidators.
  • For each ticket a processing fees up to $30.00 USD is charged to cover expenses such as procurement, quality control and the customer service of the airline ticket.
  • Processing fees and fare adjustments will be charged by the Travel Support Center (the Customer Service and Ticketing Fulfillment Company) and will appear as a separate charge on your credit card.
  • All processing fees and fare adjustments are nonrefundable during any refund, change, or cancellation. The cancellation fee will be charged in addition to the refund charge for the processing of the fees and the fare adjustment (if applicable).
  • By clicking the acceptance box, the customer agrees to have read all of the Terms and Conditions. The customer agrees to pay all charges displayed on the final booking page, plus the eventual shipping charge for paper tickets if they are forced by the airline.
  • Charges by an airline may be itemized for each passenger on your credit card.
  • In lieu of online service fees, the Travel Support Center will add a $30.00 USD (non-refundable) per ticket charge for each ticket purchased by phone.
  • In addition to any penalties imposed by the airline, a processing fee of up to $75.00 USD per ticket will be charged for any changes to the flights in this itinerary. (if the change is possible)
  • For non-refundable fares, a $75.00 USD processing fee will be charged for itinerary changes after the ticket has been issued. (when acceptable by airline)

PAPER TICKETS AND SHIPPING FEES


  • Travelation service fees apply to both e-tickets and paper tickets.
  • Most air transactions can be fulfilled using e-tickets. However, if an airline does not offer e-ticketing, or if you request paper tickets, there will be a shipping fee assessed of $21.00 USD per transaction for second business day delivery within the US.
  • Additional shipping fees will be applied for shipping to Canada, Alaska, Hawaii or Puerto Rico. A minimum of $45.00 USD per transaction will be charged for international deliveries.
  • Travelation uses FedEx for all of its shipping needs. FedEx cannot ship paper tickets to a PO Box or an APO Box. If your billing address is either a PO Box or APO Box, you will need to provide us with your physical shipping address. To provide us with your physical address, please visit the TravelationCustomer Support page and choose "Wrong Shipping Address" from the drop down menu.

CHARGEBACKS AND CREDIT CARD DISPUTES


  • The customer agrees not to dispute the processing fee, airline ticket charge or fare adjustment if Travelation and the Travel Support Center have abided by the terms and conditions of the airlines and this agreement.
  • If customer is questioning any charge on their credit card, please call or send an email to Travelation or the Travel Support Center before disputing the charge with the credit card company.
  • If the customer attempts a chargeback on a non-refundable airline ticket, service fee or a fare adjustment that meets the terms and conditions of the airline and this agreement; the customer agrees to refund the full amount of the chargeback plus a 50% penalty for the inconvenience and accounting fee.
  • In cases where the customer attempts a fraudulent chargeback, the customer will be responsible for the cost required to initiate legal proceedings in order to recoup the potential loss imposed by the customer.